Patient Relations at UCSF Benioff Children's Hospitals

We want to ensure that your family's experience at UCSF Benioff Children's Hospitals is a good one. Listening to feedback from our patients and their families is one of the best ways we can monitor the quality of the care experience, and we incorporate what we learn into our policies, procedures and daily operations.

If you have a question or concern about your child's care, we encourage you to discuss it with your child’s nurse, doctor or department manager. If you're not satisfied with the response, our Patient Relations staff (for our San Francisco campus) and our Patient Advocate Office (for our Oakland campus) are here to help you reach a resolution or provide you with more information.

To submit any type of feedback, including compliments, complaints and recommendations, please fill out either an online form or one of our printable forms using the links below. To make sure your feedback reaches the right team, select the campus where your child received care.

Outside organizations

You are also free to file a complaint with your health insurance provider or one of the third-party organizations listed below.

If you feel that a patient care or safety concern hasn't been adequately addressed by UCSF, please contact The Joint Commission:

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

To file a complaint with the California Department of Public Health, contact one of the district offices below, depending on where your child received care:

California Department of Public Health
San Francisco District Office
Licensing and Certification
150 North Hill Dr., Suite 22
Brisbane, CA 94005
Phone: 415-330-6353 or 800-554-0353
Fax: 415-330-6350

California Department of Public Health
East Bay District Office
Licensing and Certification
850 Marina Bay Parkway, Bldg. P, First Floor
Richmond, CA 94804
Phone: 510-620-3900 or 800-554-0352
Fax: 510-620-5820

For a grievance regarding a medical doctor or podiatrist, you may file a complaint with the Medical Board of California's Central Complaint Unit:

Medical Board of California
Central Complaint Unit
2005 Evergreen St., Suite 1200
Sacramento, CA 95815
Phone: 800-633-2322